ITIL
Posted at 1:27pm on Tuesday, March 22nd, 2005The course I was on was the ITIL Managers course. All pretty good stuff really, common sense formalised in a framework you can sell to your boss… Unfortunately apparently you can take it too far (as one of my colleagues discovered this morning…)
Based on the dramatic events of the Apollo 13 lunar mission, this team building day is a unique opportunity for staff to discover the value and relevance of the ITIL “best practice” service management disciplines � particularly as they relate to crisis management and Disaster Recovery. Using the experiences of the crew of Apollo 13 in a highly interactive way, our consultants will demonstrate how ITIL service management principles can be applied to the challenge of returning the crew to earth safely.
To boldly go, etc etc…
